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Terms of Service
Last updated on July 21, 2026
INTRODUCTION
These Terms of Service including any policies, rules and other terms that are expressly incorporated herein by reference (collectively, these “Terms”), set forth a legally binding agreement between you (“Client,” “you” or “your”) and New Fairfield Pilates, LLC (“New Fairfield Pilates,” “Company,” “we,” “us,” or “our”). These Terms govern your use of our website located at www.newfairfieldpilates.com (the “Site”), and any content, information, products or services made available on or through the Site (collectively, the “Services”). Please read these Terms carefully before using the Site or any of the Services.
The Site is available only to individuals who are at least 18 years old and reside in the United States or its territories. By using this Site, you represent and warrant that you meet these eligibility requirements and are legally able to enter into a binding contract with us.
PRIVACY POLICY
Please review our Privacy Policy, which explains how we use personal information that you submit to New Fairfield Pilates.
ACCEPTANCE
By accessing or using the Site or the Services, or by clicking to accept these Terms when this option is made available to you, you accept and agree to be bound by these Terms and our Privacy Policy. If you do not agree with these terms or the Privacy Policy, DO NOT USE THE SERVICES.
CHANGES TO THE TERMS OF SERVICE
We reserve the right to change, modify, add, or remove portions of these Terms of Service at any time in our sole discretion. If we make material changes, or if notice is legally required, we will notify you through the Site or other reasonable means so you may review the updates before they take effect. However, prior notice may not always be provided when changes must be implemented immediately for legal reasons or when they relate to new services or features.
All changes become effective when posted on the Site and will not apply retroactively. If you do not agree with the updated Terms, you must stop using the Services. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms. It is your responsibility to review the Terms periodically, and the “Last Updated” date will indicate when updates were made.
CHANGES TO THE SERVICES
We may update the Services from time to time but do not guarantee that they will always be complete, accurate, or up to date. We reserve the right to modify, suspend, or discontinue the Services, in whole or in part, at any time with or without notice. We are under no obligation to update any information or materials provided through the Services.
ACCESSING THE SERVICE
We reserve the right, in our sole discretion and without notice, to withdraw, modify, suspend, or restrict access to the Services at any time, in whole or in part. We will not be liable if the Services are unavailable at any time or for any period.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your personal, non-commercial use. This license includes access to content such as text, graphics, photographs, videos, documentation, and other materials made available through the Services.
We may restrict or terminate your access to the Services at any time, for any reason, including if we believe you have violated these Terms.
By accessing or using the Services, you represent and warrant that:
You are at least 18 years old;
You have the legal capacity to enter into a binding contract;
You are not prohibited from using the Services under applicable law; and
You have not previously been suspended or removed from the Services
By accessing or using the Services, you agree that you will not:
Impersonate or attempt to impersonate us, another user, or any other person or entity.
Use software, scripts, bots, crawlers, or other automated tools to scrape, copy, or collect data from the Services.
Bypass, disable, or interfere with any security features, access controls, or usage limits of the Services.
Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services or related technology that is not open source.
Use bots or other unauthorized automated methods to access or interact with the Services.
Interfere with or disrupt the operation of the Services, including through spam, viruses, denial-of-service attacks, or similar harmful activities.
Use the Services for any unlawful, misleading, discriminatory, fraudulent, or deceptive purposes.
Misuse any reporting or appeals process, including by submitting duplicative, fraudulent, or unfounded reports or complaints.
PURCHASES
All purchases made through the Site, including class packages and other offerings, are subject to New Fairfield Pilates' current pricing and studio policies, which are available on the Site and may be updated from time to time. By making a purchase, you agree to the pricing, payment terms, cancellation policies, and other applicable terms in effect at the time of your purchase.
All new Clients must purchase and complete the New Client Trial (“Trial”) before purchasing any package or plan. The Trial is a paid, promotional offer and must be purchased through the Site via the designated payment processor. The Trial is 3 one-on-one sessions and is valid for 30 days. Purchase of the Trial requires a valid payment method to be kept on file. After completion of the Trial, Clients may pay by card (via the Site) or with cash, check, Venmo or Zelle. Accepted payment methods may be modified at any time. All purchases must be paid in full at the time of purchase. Payment plans are not currently offered.
After completing the New Client Trial, clients will be sent a link to purchase classes and/or sauna packages. Classes are sold as packages or plans, as described on the Site and/or studio policies. Upon purchase, Clients receive a set number of credits. One credit (or the applicable number of credits) is deducted for each session attended or missed without proper cancellation (no-show).
Sauna packages are available only to existing Clients as add-ons and are not available to Trial Clients or non-members on a standalone basis.
ALL SALES ARE FINAL. WE DO NOT OFFER REFUNDS. CLIENTS MAY CANCEL OR RESCHEDULE APPOINTMENTS 12 HOURS BEFORE THEIR SCHEDULED START TIME AND AVOID PENALTIES.
Package options may include single sessions and discounted multi-session packages (e.g., 5-session and 10-session packages). Current pricing and discounts are listed on the Site and/or studio policies and may change at any time. All classes and sauna sessions must be paid in advance. No class or sauna session will be provided without payment.
Online payments are processed through a third-party provider. By submitting payment information, the client authorizes the Company to charge the payment method on file for all applicable fees. Additional pricing and billing details are set forth on the Site and in its studio policies, both of which are incorporated into these Terms.
Online payments are processed through a third-party provider, Stripe, and are subject to Stripe’s Terms of Service and Privacy Policy. We do not control and are not responsible for the security, reliability, or performance of Stripe’s services. By using the Services, you agree to be bound by Stripe’s terms. If you do not agree, you should not use the Services.
LEGAL COMPLIANCE
You agree to comply with all applicable laws and regulations in connection with your use of the Site. Any information you provide must be true, accurate, current, and complete.
THIRD PARTY LINKS
If the Services include links to third-party websites or resources, they are provided for convenience only. We do not control and are not responsible for the content, policies, or practices of these third parties, nor for any loss or damage that may result from your use of them. Accessing such links is at your own risk, and we encourage you to review their terms and policies before engaging with them.
TRADEMARKS
New Fairfield Pilates' name, logo, and all associated names, logos, product and service names, designs, and slogans are trademarks of New Fairfield Pilates. You may reference the New Fairfield Pilates’ name when describing your use of the Services, provided that is not misleading and does not imply any affiliation with or endorsement by New Fairfield Pilates. All other names, logos, product and service names, designs, and slogans appearing within the Services are the trademarks of their respective owners.
TESTIMONIALS
The Site may include testimonials, reviews, or endorsements provided by clients or customers. These testimonials are submitted to New Fairfield Pilates and may be displayed, edited for clarity or length, or otherwise presented by us.
Testimonials reflect the individual experiences and opinions of those clients and are not intended to represent or guarantee that any current or future client will achieve the same or similar results. Individual results may vary.
By providing a testimonial to New Fairfield Pilates, you grant the us the right to use, reproduce, and display your testimonial, including your name, likeness, or other identifying information (if provided), for promotional and marketing purposes, unless otherwise agreed in writing.
New Fairfield Pilates does not independently verify all testimonials and makes no representations as to their accuracy.
DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT, MATERIALS, AND INFORMATION PROVIDED ON OR THROUGH THE SERVICES ARE OFFERED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. COMPANY AND ITS SUPPLIERS, SERVICE PROVIDERS, AND PARTNERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
COMPANY DOES NOT WARRANT OR ENDORSE THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT, ADVICE, OPINIONS, OR STATEMENTS MADE AVAILABLE THROUGH THE SERVICES.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEW FAIRFIELD PILATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF USE, DATA, PROFITS, OR OTHER INTANGIBLE LOSSES, PERSONAL INJURY OR DEATH, LOSS, DAMAGE TO PERSONAL PROPERTY, OR THE ACTS OR OMMISSIONS OF NEW FAIRFIELD PILATES STAFF, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES. FOR PURPOSES OF THESE TERMS, “SERVICES” INCLUDES, WITHOUT LIMITATION, THE WEBSITE, ONLINE CONTENT, AND ANY IN- PERSON SERVICES, CLASSES, PROGRAMS, OR FACILITIES (INCLUDING PILATES CLASSES AND SAUNA USE).
THIS INCLUDES, WITHOUT LIMITATION, DAMAGES RESULTING FROM SERVICE INTERRUPTIONS, REMOVAL OR TERMINATION OF THE SERVICES, UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA, ERRORS OR OMISSIONS IN CONTENT, THE USE OF OR PARTICIPATION IN ANY CLASSES OR FACILITIES, OR THE CONDUCT OF ANY THIRD PARTY.
IN NO EVENT SHALL COMPANY’S TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICES EXCEED THE TOTAL AMOUNT OF FEES, IF ANY, PAID BY YOU TO COMPANY FOR THE SPECIFIC SERVICES DURING THE PRIOR YEAR.
BECAUSE SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, OUR LIABILITY IN THOSE JURISDICTIONS WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless New Fairfield Pilates and its affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms; your use of the Services, including but not limited to participation in Pilates classes, use of sauna facilities, and any other offered activities; or your use of any information obtained from the Services.
FORCE MAJEURE
The Company shall not be liable for any failure or delay in the performance of its obligations under these Terms or in the provision of the Services due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, pandemics, epidemics, war, terrorism, civil unrest, labor disputes, government actions, power outages, internet or telecommunications failures, or other similar events.
CONSENT TO ELECTRONIC COMMUNICATIONS
You agree that we and our authorized agents may provide you with information and communications regarding the Services in electronic form, including through the Site, email, or text message. By using the Services or communicating with us electronically, you consent to receive such communications electronically.
GOVERNING LAW
These Terms and any dispute arising out of or related to the Services shall be governed by and construed in accordance with the laws of the State of Connecticut, without regard to its conflict of law principles.
Subject to the dispute resolution procedures set forth below, any legal action or proceeding brought to (i) enforce this Agreement, (ii) compel mediation or arbitration, (iii) confirm, modify, or vacate an arbitration award, or (iv) seek injunctive or other equitable relief, shall be brought exclusively in the Connecticut Superior Court for the Danbury Judicial District, and you hereby consent to the personal jurisdiction and venue of such court.
DISPUTE RESOLUTION: MEDIATION
In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services (a “Dispute”), the parties agree to first attempt to resolve the Dispute through mediation. The mediation shall be conducted by a mutually agreed-upon mediator or through a recognized mediation service. Unless otherwise agreed, the mediation will take place in the State of Connecticut. Each party shall bear its own attorneys’ fees and costs, and the parties shall share the mediator’s fees equally. Both parties agree to participate in the mediation process in good faith.
If the Dispute is not resolved through mediation, it shall be resolved by final and binding arbitration. The arbitration shall be conducted by a mutually agreed-upon arbitrator or through a recognized arbitration service, in the State of Connecticut, unless otherwise agreed. The prevailing party in the arbitration shall be entitled to recover its reasonable attorneys’ fees and costs.
WAIVER AND SEVERABILITY
No waiver by the Company of any term or condition in these Terms shall be deemed a continuing waiver of such term or any other term, and any failure to enforce a right or provision does not constitute a waiver.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Services and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral.
QUESTIONS
If you have any questions or concerns regarding the Terms, please contact us at [email protected].
Hours
Contact Hours
Daily, 9am - 9pm
Studio Hours
By appointment only
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